Delivery Policy

Australian Pet Shop deliver Australia wide. Most orders are dispatched directly from our store and delivered by Australia Post or Aramex / Fastway Couriers. However, occasionally orders will be dispatched from our suppliers warehouse who utlise different courier companys such as Couriers Please and TNT. Unfortunately, we cannot offer delivery outside Australia.

Shipping fees charged cover one time delivery from Australian Pet Shop to your door.

Your order will be dispatched to you as soon as possible. The estimated delivery times are calculated from date of dispatch (not date of order). However, where possible, we will try to dispatch your order on the same day as you place your order or the next day (depending on the time that we receive your order).

Orders are dispatched 5 days a week (Monday to Friday), excluding public holidays.

It is the customers responsibility to check goods on arrival. Damaged or incomplete orders should not be signed for.

Delivery by Australia Post

Standard Post

The Australia Post delivery network covers most addresses within Australia. Standard Post delivery times are typically 2-5 business days within Queensland and 3-6 business days to all other states.

Express Post

Express Post is a prioritised service and the fasted delivery option for customers. Express Post is usually a guaranteed next working day delivery within the Express Post network. However, due to the current sitiation Express Post delivery may not always meet the next business day delivery standard.

Express Post delivery generally takes between 1-2 days, with some locations up to 5 days (depending upon your delivery location). No signature is required. This service is not covered by insurance. This service is provided by Australia Post. You can check Delivery Speeds & Coverage on the Australia Post website.

NOTE: Delivery by Express Post is only available for small items. Large, heavy or bulky items must be delivered by Courier.

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Delivery by Courier

Courier delivery generally takes between 1-3 days, with some locations up to 10 days (depending upon your delivery location). A signature is required on delivery (unless Authority to Leave is granted). This service offers up to $1500 limited liability coverage. This service is typically provided by Fastway Couriers or Australia Post (Registered Post).

NOTE: Courier delivery is not available to PO Box addresses. If you would like your order delivered to your PO Box, please select the Express Post option at checkout.

Aramex

Aramex (previously known as Fastway Couriers) include 27 regional franchises and over 800 franchise partners across the country, from Cairns to Perth and almost everywhere in between.

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Couriers Please

 Couriers Please is a leading parcel delivery expert with nationwide coverage across Australia.

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TNT

TNT deliver millions of parcels, documents and freight consignments with care and attention.

Track My Delivery

International Delivery

Unfortunately, Australian Pet Shop cannot offer delivery outside of Australia.

 

Australian Pet Shop has a large range of pet products featured on the website. However, if there is something which you need that is not currently featured please contact us for a competitive quote on all your pet supplies.

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